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AMEX cards & Nayax card readers

If AMEX credit card is not working on a new Nayax card reader

Updated over 2 months ago

AMEX Activation for New Accounts

Overview

When a new Nayax payment terminal is deployed, there is a standard provisioning window required by the backend merchant processor. While most major credit cards are active immediately, American Express (AMEX) requires an additional verification layer through Chase (the billing provider) before it becomes available as a payment method.

Key Technical Details

  • Primary Dependency: Chase Merchant Services.

  • Status: Provisioning Pending.

  • Expected Duration: Approximately 2–3 weeks from account activation.

  • Unaffected Services: Visa, Mastercard, and Discover are generally unaffected and available for immediate use.

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