VapeTM Software Subscriptions FAQ

All customers will be prompted to 'Add Payment Method and Subscribe' when they log in to their VapeTM software portal. Click 'Subscribe' to proceed.

This activation is to collect a payment method on file and active the trial period. The payment method on file will not be charged until the expiration of the free trial period. This initial prompt will identify all the machines that require an active subscription and the date which the machine is set to expire. This expiration date is the date that the payment on file will be charged.

If this is the first time adding a card, you will receive directions on the next page. Click 'Subscribe' and you will be routed to Stripe to collect our payment method.

Once directed to Stripe, you will need to 'Add your Payment Method'. Enter your payment information in to Stripe and click 'Add'

Once your payment method has been added, please click "Return to VapeTM Software" to activate your subscription.

You will be re-directed to VapeTM software and must proceed to 'Subscribe' to activate your subscription. Note: This is not charging your card unless your machines are currently expired. This is activate your free trial subscription.

Select your preferred plan, monthly or annually, and click 'Subscribe'

You will be presented with the total amount that will be collected upon renewal for confirmation. This is only charged at the time of device expiration and not at the time of confirmation. Click 'Confirm to proceed.

Your subscriptions should all be activated. You will be taken to your subscription management page to see the Subscription Status' which will tell you if you are "On Trial" or Actively on a paid plan. It will also indicate your payment frequency, monthly or annually.

To manage your subscription at any time, you can click 'Manage Subscriptions' in the upper right hand corner of your VapeTM software, only available on the web.