Troubleshooting Guide: Network & Connectivity Issues
1. Check APK Version
Action: Look at the bottom right of your machine.
What to Check: Ensure the APK version is 1.60 or higher.
2. Determine Connection Type
WiFi or Wireless Modem?
--> If Using WiFi: Connect your VTM to WiFi
Check WiFi antenna: Ensure it's on.
Ensure WiFi is enabled: Disable Ethernet.
If WiFi is Connected but Not Working: Try logging into a browser. There may be a firewall or security checkpoint blocking access.
--> If Using Wireless: Connect your VTM to Wireless
3. If WiFi Can’t Connect
Possible Issue: The network may not be compatible.
Solution: Switch to a different network or upgrade to a wireless modem (available on our website).
4. Test With a Hotspot
Action: Use your phone as a hotspot to check if the machine connects.
5. Temporary Offline Mode
If the hotspot works, the machine will automatically update.
Action: Disable WiFi and use the machine offline until a better network or wireless device is available.
Key Takeaway: A stable connection is essential. If WiFi issues persist, consider using a wireless modem.