General Troubleshooting
Setup, error message and other issue resolution
9 articles
Refunds and Failed Delivery
Software Update via USB or direct on machineThis article describes the steps necessary should your machine require software update
How to Fix a Blank or White Screen on Your MachineIf your machine shows a blank or white screen—or only displays a few products—it may be due to product inventory settings.
Machine Connectivity ProblemsIf you are having trouble getting your machine online (not the card reader)
Fixing ID Scanner Issues with Double BarcodesStep-by-Step Guide: Fixing ID Scanner Issues with Double Barcodes
How to Reboot or Restart Your VapeTM MachineStep-by-step instructions for rebooting your VapeTM machine — both physically at the location and remotely via VapeTM support — including when to use each method.
How to Find Your Machine's Serial NumberHow to locate your Machine Number and why you need it for VapeTM support.
LCD Screen ParameterFixUse this guide to resolve pixel/display issues on VapeTM vending machine screens by flashing the LCD parameter config file via USB
How to Format USB as FAT32The USB drive must be FAT32 for the Android board or Control board to read it.