General Troubleshooting
Setup, error message and other issue resolution
10 articles
- Refunds and Failed Delivery
- Software Update via USB or direct on machineThis article describes the steps necessary should your machine require software update
- How to Fix a Blank or White Screen on Your MachineIf your machine shows a blank or white screen—or only displays a few products—it may be due to product inventory settings.
- Machine Connectivity ProblemsIf you are having trouble getting your machine online (not the card reader)
- Fixing ID Scanner Issues with Double BarcodesStep-by-Step Guide: Fixing ID Scanner Issues with Double Barcodes
- How to Reboot or Restart Your VapeTM MachineStep-by-step instructions for rebooting your VapeTM machine — both physically at the location and remotely via VapeTM support — including when to use each method.
- How to Find Your Machine's Serial NumberHow to locate your Machine Number and why you need it for VapeTM support.
- Machine Hardware: Android Reset GuideStep-by-step instructions for performing an Android reset on a VTM vending machine when the screen is frozen or the operator menu is inaccessible.
- How to Fix No Finding Serial Port ErrorStep-by-step guide to fix the No Finding Serial Port error on VTM machines showing a white screen with No Network Connection, No Server Connection, or Abnormal Server Connection errors.
- Uploading Machine Photos in the VTM Vending AppHow to add location details and photos to a machine using the new VTM Vending mobile app — including the photos needed for Nayax compliance.