VapeTM

Refunds and Failed Delivery

This article describes the steps necessary should your machine require software update

Software Update via USB or direct on machine

If your machine shows a blank or white screen—or only displays a few products—it may be due to product inventory settings.

How to Fix a Blank or White Screen on Your Machine

If you are having trouble getting your machine online (not the card reader)

Machine Connectivity Problems

Step-by-Step Guide: Fixing ID Scanner Issues with Double Barcodes

Fixing ID Scanner Issues with Double Barcodes

Step-by-step instructions for rebooting your VapeTM machine — both physically at the location and remotely via VapeTM support — including when to use each method.

How to Reboot or Restart Your VapeTM Machine

How to locate your Machine Number and why you need it for VapeTM support.

How to Find Your Machine's Serial Number

Step-by-step instructions for performing an Android reset on a VTM vending machine when the screen is frozen or the operator menu is inaccessible.

Machine Hardware: Android Reset Guide

Step-by-step guide to fix the No Finding Serial Port error on VTM machines showing a white screen with No Network Connection, No Server Connection, or Abnormal Server Connection errors.

How to Fix No Finding Serial Port Error

How to add location details and photos to a machine using the new VTM Vending mobile app — including the photos needed for Nayax compliance.

Uploading Machine Photos in the VTM Vending App

Setup, error message and other issue resolution

General Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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