General Troubleshooting
Setup, error message and other issue resolution
8 articles
- Refunds and Failed Delivery
- Machine Connectivity ProblemsIf you are having trouble getting your machine online (not the card reader)
- How to Find Your Machine's Serial NumberHow to locate your Machine Number and why you need it for VTM support.
- Refunds and SensorLight Sensor and Refunds
- Activate My New Machine — What to Do When Your Machine Isn’t Showing in the PortalIf you've recently received your new vending machine but cannot see it in your VTM portal, don't worry this is a common part of the onboarding process. This guide explains…
- Door Lock AlignmentHow to Adjust the Door Lock Alignment on a Vending Machine
- Products Not Vending "Right", Coils, Jams, MotorsJams are almost always coil sizing or coil position, not the machine. Test the motors, set the coil position, and match the coil size to the product.
- How to Troubleshoot a Data Exception ErrorThis guide walks you through how to troubleshoot and resolve a Data Exception Error on a VTM Vending Machine