Skip to main content

How to Troubleshoot a Data Exception Error

This guide walks you through how to troubleshoot and resolve a Data Exception Error on a VTM Vending Machine

If you see a white screen that says Data Exception or a screensaver that says Data Exception. That exception just means the machine is not connected to the internet.


  1. Open the Admin Menu

    1. Put your finger on the top right of the screen and hold it.

    2. This takes you to the admin password menu. Enter your Password

    3. Hit Confirm.

  2. Turn On the Navigation Bar

    1. Go to Equipment Configuration.

    2. Turn the Navigation Bar on.

    3. Hit Submit, then go Back. The navigation bar is now on.

  3. Connect to the Internet

    1. Swipe up and hit the circle.

    2. Go into Settings and go to wifi. Verify if Ethernet is turned off. Connect to the Wifi network.

    3. If it times out, try it again.

  4. Finish Setting Up

    a. Pull up the browser and test your internet connection.

Did this answer your question?