When a refund occurs in the VapeTM machine, it indicates that the transaction was approved, payment was processed, and a signal was sent to the control board to dispense the product. However, if the product fails to trigger the light sensor at the exit gate, a refund is automatically issued to prevent customer dissatisfaction. Here’s a summary of steps and possible adjustments if repeated issues occur:
Auto-Disabling Aisles After Refunds: If an aisle repeatedly triggers refunds, you can manually disable it by navigating to Machine List > Aisle Goods and toggling the aisle to off (red color). There’s also a setting to automatically disable aisles after a refund to avoid further issues.
Potential Reasons for Non-Delivery:
Inventory Count Error: This may occur if there’s no product left in the selected aisle, and the machine’s inventory data is inaccurate. It could be due to a manual input error or the machine going offline and failing to update inventory status correctly.
Mechanical Issues: A jammed product or a broken motor could also prevent delivery. Regular maintenance and testing of aisles can help identify and prevent these issues.
Troubleshooting Tips:
Verify Inventory Counts: Ensure that the inventory numbers match actual stock in the machine.
Check for Mechanical Issues: Test the motor and inspect the aisle for jams.
By following these steps, you can reduce the frequency of refund-triggering issues and improve machine reliability.