Forms Contained in This Guide: Machine Transfer Initiation Request
Overview
If you are selling or transferring ownership of your VapeTM machine(s) to another operator/owner, you’ll need to formally transfer your account. This ensures the new owner receives full access to the dashboard, machine data, and billing, while your responsibility for the account ends cleanly.
Transfers must be approved by VapeTM Support and both parties (current and new owner) must provide verification details.
Please note transfers require a one time service fee of $75/ machine.
What Happens During the Transfer
The current owner’s account is reviewed and verified for any active service fees or balances.
The new owner is added as the authorized operator and given login credentials.
All linked machine IDs and service agreements are reassigned to the new owner.
The previous owner’s access will be removed upon completion.
Transfers typically complete within 2–3 business days once all required information is received.
Requirements
To initiate a transfer, the following must be provided:
From the Current Owner
Full Name
Business Name (if applicable)
Registered Email Address
Machine ID(s) being transferred
Confirmation that all outstanding fees are settled
From the New Owner
Full Name
Email Address
Phone Number
Business Name (if applicable)
Approval Process
Submit the Account Transfer Request Form
VapeTM Support verifies account and machine ownership.
Both parties receive an email confirmation for approval.
Transfer is completed and new owner credentials are issued.
Notes
Transfers cannot be processed if there are unpaid invoices or unresolved disputes.
Once completed, the previous owner will no longer have access to any sales data or machine control.
The new owner assumes full responsibility for billing, compliance, and machine management.
Machine subscriptions and expirations are machine specific and not account specific.