Compliance Email:
After your Nayax paperwork is complete you will receive an email from [email protected] requesting several photos of your machine(s) and pictures of products inside.
This email will also ask you to provide the method used to age restrict sale of products. For age verification, we use a third party called “Apt Pay”.
Sample Compliance Email from Nayax
As you may be aware, Nayax US continuously monitors activities and transactions of our clients.
The card acquirer, which services your business, lists “Tobacco” on its Restricted industries list; therefore, we are obliged to confirm the nature of products being sold by your machines. Nicotine products, vapor products, e-liquid products, and alternative nicotine products are included in “Tobacco”.
To clarify the matter to the acquirer, we hereby ask you to provide the following:
Several photos of vending (or similar unattended) machine(s) with your products/services sold by them.
One photo showing the vending/unattended machine(s) in its full size, switched-on, with the surroundings and where the Nayax device can be seen.
A close-up picture, with specific products/services being sold by the machine(s), so that shapes/names/prices of the products or services can be deciphered.
List of tobacco products, including brand name, being sold in the vending machine(s).
Copy of your license, allowing you to sell tobacco/nicotine products (if required).
Method used to age-restrict sale of tobacco products in the vending machine(s).
Please respond to this email or initiate a case with Nayax Compliance by completing the provided form within the next business week.
If, after 30 (thirty) days from this notice, the above required information is not provided to Nayax, all Nayax devices held by the client will be disconnected immediately.
We are striving to prevent any disruptions and, at the same time, comply with legal requirements. We truly appreciate your effort and understanding of this situation.
Sample Response to Compliance Email from Nayax
All requested photos are attached. (BE SURE TO ACTUALLY SEND PHOTOS)
List of tobacco products, including brand name, being sold in the vending machine:
1. Geek Bar - Pulse X - Watermelon Ice
2. Geek Bar - Pulse X - Banana Taffy Freeze
3. Geek Bar - Pulse X - Sour Mango Pineapple
4. Geek Bar - Pulse X - Miami Mint
5. Geek Bar - Pulse - Blue Razz Ice
6. Geek Bar - Pulse - Fcuking Fab
7. Geek Bar - Pulse - Cherry Bomb
8. Geek Bar - Pulse - White Gummy Ice
9. Geek Bar - Pulse - Mexico Mango
10. Geek Bar - Pulse - Dragon Melon
11. Lost Mary - MT15000 Turbo - Strawberry Watermelon Peach
12. Lost Mary - MT15000 Turbo - Watermelon Ice 13. Lost Mary - MT15000 Turbo - Thermal Edition - Miami Mint
14. Lost Mary - MT15000 Turbo - Winter Mint
15. Lost Mary - MT15000 Turbo - Blue Razz Ice
- Method used to age-restrict sale of tobacco products in the vending machine:
--> Apt-Pay
If you receive a reply from Nayax requesting additional information, you must reply back, even if it appears redundant. .
When doing so, please copy in [email protected] , in your reply. If you have questions specific to banking connections during your Nayax setup, please contact Nayax customer support directly.
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