Troubleshooting Guide: Network & Connectivity Issues
1. Check APK Version
Action: Look at the bottom right of your machine.
What to Check: Ensure the APK version is 1.84 or higher.
2. Determine Connection Type
WiFi or Wireless Modem?
--> If Using WiFi: Connect your VTM to WiFi
Check WiFi antenna: Ensure it's on.
Ensure WiFi is enabled: Disable Ethernet.
Tip: A password-protected WiFi network (with fewer connected devices) provides a more stable connection than an open network.
If WiFi is Connected but Not Working: Try logging into a browser. There may be a firewall or security checkpoint blocking access.
--> If Using Wireless: Connect your VTM to Wireless
3. If WiFi Can't Connect
Possible Issue: The network may not be compatible.
Solution: Switch to a different network or upgrade to a wireless modem (available on our website).
4. Test With a Hotspot
Action: Use your phone as a hotspot to check if the machine connects.
5. Temporary Offline Mode
If the hotspot works, the machine will automatically update.
Action: Disable WiFi and use the machine offline until a better network or wireless device is available.
6. Why Portal Changes Aren't Showing on the Machine
All settings updated in the VapeTM portal — including enabling/disabling aisles, updating screensavers and ads, changing prices, and software settings — are pushed to the machine remotely.
If the machine is offline, none of these changes will reach it. The machine will continue running with whatever settings it had when it last connected.
Once the machine comes back online, all pending changes will sync automatically — no action needed on your end.
If a specific setting still isn't updating after the machine is back online, try rebooting the machine to trigger a fresh sync.
Key Takeaway: A stable connection is essential. If WiFi issues persist, consider using a wireless modem.