Your machine's serial number or IMEI (commonly referred to as Machine Number) is a unique identifier that VapeTM support uses to look up your device in the backend system. Here's where to find it.
On the Physical Machine
The serial number is printed on a sticker label attached to your machine. Check these locations:
Inside the machine door — open the front panel and look along the inner frame or door edge.
On the back of the machine — a white or silver label on the rear panel.
On the original packaging box — if you still have the box it shipped in, the serial number is printed on a barcode label on the outside.
The serial number is typically a long numeric string (10 or more digits). When reading it to support over the phone, read it in groups of 3–4 digits to reduce errors.
In the Machine's On-Screen Software
If you can't access the physical label, you can find the serial number on the machine's screen:
Access Admin Mode on the machine's touchscreen. Tap and hold the top-right corner of the screen for 3–5 seconds until the admin menu appears.
Enter your admin password when prompted. (See: Machine Setup: Admin Password and Navigation Bar.)
Navigate to Settings > About or Device Info — the serial number is displayed here.
In Your VapeTM Portal
You can also find the serial number in your VapeTM software portal:
Log in at vapetm.vapevendingsoftware.com.
Navigate to Machine List and the Machine Number is listed in its own column.
When You'll Need Your Serial Number
Calling VapeTM support — the serial number lets support pull up your machine instantly, check its online/offline status, and push commands remotely.
Requesting a remote reboot — if your machine is online but unresponsive, support needs the serial number to send a remote reset command. See: How to Reboot or Restart Your Machine.
Warranty and hardware support — the serial number identifies your specific unit for any repair or replacement requests.